At Aesthetify, every artwork is created with attention and care. We want your experience with us to feel smooth, transparent, and stress-free. Below is our simple and clear policy for returns, refunds, and replacements.

When Returns Are NOT Accepted:
Since our prints are made to order, returns cannot be accepted for the following:
• Change of mood or preference  
• Ordering the wrong size or design  
• Accidental orders  
• Customized artwork  
• Packages accepted despite visibly damaged outer packaging  

Eligibility for Refund or Replacement:
We only offer refunds or replacements if the product you receive is:
• damaged,  
• defective, or  
• different from what you ordered.

To file a claim, you MUST provide:
1. A single, continuous unboxing video showing the package from the moment it is opened.  
2. Clear visibility of the issue in the same video.  
3. Submission of the video to support@aesthetify.in within 24 hours of delivery.

Requests without an unboxing video or sent after 24 hours cannot be processed.

What Happens After You Submit:
• Our team will review the video and verify the issue.  
• If approved, we will either replace the product or issue your refund based on your preference.  
• Refunds are sent back to the original payment method.  
• Processing may take up to 5 business days once approved.

Important Delivery Note:
If the parcel arrives with noticeable external damage, please do NOT accept it.  
Refuse delivery and let us know immediately — accepted damaged parcels may not qualify for compensation unless properly documented.

Need Support?
If you need help with anything related to your order, email us at:
support@aesthetify.in

Thank you for choosing Aesthetify. We’re committed to making sure your experience with us is effortless and trustworthy.